In the event of catastrophe (such as a natural disaster or fire), you order a new NAS that will be imaged and sent out next-day business air. Depending on the NAS Model, multiple servers can be virtualized on one NAS while the NAS can also continue to perform backups. Your client’s data will not be hosted at the collocation facility. If one file is being restored, the Volume Mount restoration process is quite simple and takes very little time. This must be done by your engineers or ours. We simply mount a volume on the NAS device which is a complete image of the server’s volume. Once mounted, we copy and paste files over to a network share. Individual files, including Exchange mailboxes, the Message or Information Store and entire SQL Databases will be restored by our engineers or NOC team. You, as the customer, will not have restore capabilities as this is a sensitive process and errors may cause the corruption of the entire backup image. Additionally, most states provide that NO sales tax is required based on the fact that this service is performed for you. We will verify this with you relative to your state’s tax code.

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